Warranty Policy

At Vilux Cosmetic, we are committed to providing high-quality products and the best post-sales support services to our customers. Our warranty policy aims to ensure that customers have a secure and reliable shopping experience. Here are the important points about this policy:

1. Warranty Period:

Vilux Cosmetic products are warranted for a specified period from the date of purchase. The warranty period may vary depending on the specific product.

2. Warranty Coverage:

Warranty applies to products with technical defects or manufacturing faults during normal usage. Products must be used correctly and according to the instructions to be eligible for warranty.

3. Warranty Claim Procedure:

Customers need to contact us directly to request warranty service. Information about the product, invoice number, and a description of the specific issue will be required to determine warranty eligibility.

4. Warranty Benefits:

During the warranty period, we commit to repairing or replacing the product free of charge if it is faulty due to manufacturing or proper usage as per instructions.

5. Customer Responsibilities:

Customers need to store and use the product carefully following the manufacturer's instructions to avoid unnecessary damage and ensure warranty entitlement.

6. Warranty Limitations:

Warranty will not apply if the product is damaged due to improper usage, incorrect repairs, or modifications by unauthorized persons.

7. Customer Satisfaction Guarantee:

We pledge to ensure customer satisfaction and provide the best warranty service possible to keep your product performing at its best.

The warranty policy of Vilux Cosmetic is established with the goal of ensuring customer satisfaction and trust in our products.